Customer Service
Prospects of Live Chat Support for Telecom Industry
The thriving Telecom Industry caters to countless number of users across the world. Every telecom company has customer support centers to address customers’ concerns and complaints. However a large number of customers complain about delayed response, miscommunication and bad service. Call centers are proving inadequate to satisfy a huge number of telecom users. Technical hitches
4 Insightful Ways of Interacting Effectively with Customers
Effective communication is a must have for any business to build long term customer relationships. Businesses should strive towards creating a multichannel communication strategy to ensure seamless access for customers to contact the company regarding any queries or complaints. Effective communication helps to deliver premium customer service, which in turn generates more revenue for the
How Florists can improve Customer Service this Valentine
Valentine’s Day is right around the corner and traditionally the most sought-after item that people send to each other is “flowers”. Online florists have made it quite convenient and hassle-free to deliver flowers in any part of the world. However, due to workload and fewer resources many online flower shops find it hard to meet
Top Customer Service Trends for 2015 [INFOGRAPHIC]
With the constant evolution in technology and customer behaviour, every year brings new challenges for businesses to meet customer expectations. In order to successfully meet the expectations of customers, businesses need to implement the latest customer service trends. So what are the factors which will impact customer service in 2015? Check out Our live chat
How Businesses Can Provide Proactive Customer Service
In order to provide a better overall customer experience, it is essential for businesses to proactively engage and interact with customers. It is important to anticipate the needs of the customers which indicate to them that your business cares and helps you in creating customer loyalty. Some of the ways in which businesses can provide
