In order to understand your customers, the phrase “walk in the customer’s’ shoes” comes in handy. In the last few years, several innovative tools and techniques have been developed to analyze the behavior of online customers. Live Chat is one of the best ways to learn what online visitors landing on your website want, resulting
With the constant evolution in technology and customer behaviour, every year brings new challenges for businesses to meet customer expectations. In order to successfully meet the expectations of customers, businesses need to implement the latest customer service trends. So what are the factors which will impact customer service in 2015? Below we have created an
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