We often hear the word decision-makers, especially in the B2B environment it is a widely spoken term often used by trainers, managers, and colleagues. Who are the decision-makers? Decision-makers are the cream of a business that are sitting at the top. They make policies, purchases and are the people that decide what direction the business […]

Customer support is one of the most integral parts of any organization. Customer service employees, whether they are providing call, email, or website live chat, need to be well equipped and trained to provide solutions to the customers. They are continuously dealing with a stream of complaints and inquiries, which is a hectic task. Customer […]