online hotel How Hotels Can Gain Competitive Edge with Live Chat

The hotel industry is becoming increasingly competitive with a number of options available to travelers. While location and price pay a pivotal role in the customer buying decision, superior customer experience is integral to the hotel business. With a large percentage of people searching and booking hotels online, adding a chat feature to the hotel […]

online business ideas 5 Smart Ways to Conduct Research for Your New Business Venture

The success of a new business venture solely depends upon understanding your potential customers’ buying behavior and the market trends. Even if you are running a topnotch brand, before launching a new project you need to conduct research to see how promising it seems to your prospective customers. Research also gives you an opportunity to […]

customer experience How Can Companies Use Mobile Apps to Improve Customer Experience?

Businesses today are turning towards innovative ways to improve customer experience. Companies are increasingly utilizing multiple channels to interact and communicate with customers. Being easily accessible via smartphones has become a priority for businesses. According to a research by GlobalWebIndex across 32 countries, it was revealed that 80% of all online adults now have a […]

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