Customer service

Top Customer Service Trends for 2015 [INFOGRAPHIC]

With the constant evolution in technology and customer behaviour, every year brings new challenges for businesses to meet customer expectations. In order to successfully meet the expectations of customers, businesses need to implement the latest customer service trends. So what are the factors which will impact customer service in 2015? Check out Our live chat […]

Customer service How Businesses Can Provide Proactive Customer Service

In order to provide a better overall customer experience, it is essential for businesses to proactively engage and interact with customers. It is important to anticipate the needs of the customers which indicate to them that your business cares and helps you in creating customer loyalty. Some of the ways in which businesses can provide […]

live chat for online shopping website How to Reduce Shopping Cart Abandonment on Your Website

Worried about the increased shopping cart abandonment rate on your website? Are you being left by your online customers? Quite a few entrepreneurs and online businesses are concerned about this problem and unsure on how to tackle it. Businesses frequently wonder if this abandonment can be curtailed and if so, then how? Firms need to […]

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