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customer experience How Can Companies Use Mobile Apps to Improve Customer Experience?

Businesses today are turning towards innovative ways to improve customer experience. Companies are increasingly utilizing multiple channels to interact and communicate with customers. Being easily accessible via smartphones has become a priority for businesses. According to a research by GlobalWebIndex across 32 countries, it was revealed that 80% of all online adults now have a […]

courier service How Courier Companies Can Provide Effective Online Customer Support

For courier companies, customer service is an important aspect. Besides keeping a focus on offering speed, security and personalized express services, courier companies need to have a strong online presence to cater to customers and should provide them with online customer support. If you are in the courier business, you need to ask yourself the […]

customer complaints A Quick Guide for Managing Customer Complaints

Effective complaint management has always been one of the most crucial elements for the success of any business organization. With the advent of social media customers are in a powerful position and in case of a single unpleasant experience with a company, people spread negative word of mouth on social media sites like Google+, Facebook, […]

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