customer feedback

4 Most Engaging Channels to Collect Online Customer Feedback

In: Business, Customer Service, Increase Customer Engagement, live chat, Live chat Blog, Social Media,
Tags: customer feedback
May 27, 2016
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Posted by: Jim Hughes

One of the biggest challenges for businesses is to collect customer feedback. Most customers find it a hassle to fill out surveys, since they include too many questions or are sometimes too confusing. What is the best way to gather feedback online in order to understand what your customers want? Using new channels and techniques

Top 4 Ways in Which Customer Feedback Helps an Organization

In: eCommerce, Live chat Blog,
Tags: best way to improve customer service
Mar 06, 2015
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Posted by: Jim Hughes

The importance of Customer Feedback has grown even more with the advent of advanced social media tools that have magnified the voice of every single individual. In order to compete and lead the market you need to learn what customers think about your company’s products or services. Here are some of the top reasons you

customer feedback

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